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#FINAL DRAFT DISCOUNT CODE OFFICIAL HOW TO#
#FINAL DRAFT DISCOUNT CODE OFFICIAL PROFESSIONAL#

You can cut and paste this template and fill out the gaps to ensure you're creating professional emails with a personal touch. If your delay doesn't fit into any of these categories, or you want to adapt the format for your circumstances, then use this apology for a delay email template. (Your name) Apologize for a delay email template While we haven't lived up to expectations this time, we hope that you will continue to work with us. We're committed to delivering the highest standard of services. We want to offer you a discount of (% or $) on your recent order. As a result, today, I can confirm the following date for delivery (provide a time and date or a timeline if it involves multiple steps).Īll of us (company name) apologize for the delay. This has been caused by (insert details).Īs soon as we became aware of the delays, we put plans in place to minimize disruption. I"m contacting you to advise that there will be a delay in our delivery of (service details). Payment holdups can disrupt operations and impact relationships, so it's vital to commit to settling your debts in the future and suggest a solution to avoid future delays. In this example, we describe the reason for the payment delay and give an updated payment schedule. Payment delays are a big problem you must always explain why immediately.

Apologies for the delay in payment email sample To access this discount, use the order code (code) when you checkout. I appreciate your patience we'd like to offer you 10% off your next order. We'll be in touch with an updated delivery timeline. We apologize for the delay and reassure you that we are doing everything possible to complete your order as soon as we can. We are working to fix the problem and aim to ship your order on (date). The delay has been caused by (insert reason). Unfortunately, I'm writing to inform you that shipping for your order (number and product name) has been delayed.

Be prepared for your email to be shared and the details to be pored over.įollowing this essential advice should help you create professional and personal emails that protect your relationship.

Always address the person professionally, and stay formal and don’t get too friendly.

When writing, use clear subject lines and set a professional tone of voice.

Consider offering compensation such as a future discount, if your delay impacts your customer's business.

Promise this won't happen again (and ensure it doesn't!).

If you can't solve the problem (or supply a product or service), suggest alternative solutions – even if that means pushing customers to competitors.

Be sure to send regular timeline updates, especially if things change. A first delay is understandable, but subsequent setbacks can damage your reputation.

Set out timelines for solutions and ensure you can stick to them.

This demonstrates empathy and understanding. Customers don't like it when you blame others, so explain the problem and reassure them that you're managing this.

Apologize for the delay and any inconvenience the delay may cause.

Your customers and clients will respect you if you provide a clear explanation of what has caused the delay. Here are 10 tips for writing effective emails to explain a delay: Remember that even if the delay isn't your fault, it's your job to solve the problem and sort out the mess. When you become aware of a delay, take ownership of the problem – it's what your customers expect and deserve. We provide 10 essential tips for writing effective delay emails and illustrate them with 8 examples. Timing is critical, but you must also strike the right tone and use the correct format.ĭon't worry in this guide on advising of a delay, we will show you how.

#FINAL DRAFT DISCOUNT CODE OFFICIAL HOW TO#

That's the first (and most important) lesson on how to write effective delay emails. So as soon as you're aware of a delay that affects a client, customer, or colleague, you must advise them as quickly as possible. Delays cause disruption, but ignoring them can damage relationships.